HOSPITALITY & TRAVEL
HOSPITALITY & TRAVEL
Offer a 5-star customer experience before, during, and after the stay
Offer a 5-star customer experience before, during, and after the stay
Offer a 5-star customer experience before, during, and after the stay
A new era for customer service
Sairen integrates with your existing tools to automate reservation management and synchronize your data in real time.
A new era for customer service
Sairen integrates with your existing tools to automate reservation management and synchronize your data in real time.
Booking confirmation
Send instant confirmations and booking reminders via email, SMS, or WhatsApp for a frictionless experience.
Cancellation management
Manage cancellations and last-minute changes smoothly while reducing the impact on availability.
Reservation management
Sairen integrates with your existing tools to automate reservation management and synchronize your data in real time.
Arrival instructions
Send clear and personalized instructions to customers before their arrival, such as information about check-in.
Call forwarding
Automate the routing of calls to the correct departments (reception, special services, etc.) based on the customer's request.
Post-stay follow-up
Collect customer feedback and manage post-departure requests from your customers to improve loyalty and online ratings.
Reservation management
Automate booking, confirmation, and change management across all your channels: phone, email, etc.
Reservation management
Automate booking, confirmation, and management of changes across all your channels: phone, email..
Reservation confirmations
Send instant confirmations and booking reminders via email, SMS, or WhatsApp for a frictionless experience.
Reservation confirmations
Send booking confirmations and reminders via email, SMS, or WhatsApp for a frictionless experience.
Cancellation management
Manage cancellations and last-minute changes smoothly while reducing the impact on availability.
Cancellation management
Manage cancellations and last-minute changes smoothly while reducing the impact on availability.
Arrival instructions
Send clear and personalized instructions to customers before their arrival, such as information about check-in.
Arrival instructions
Send custom instructions to customers before their arrival, such as information about check-in.
Post-stay follow-up
Collect customer feedback and manage post-departure requests from your customers to improve loyalty and online ratings.
Post-stay follow-up
Collect customer feedback and manage post-departure requests from your customers to improve loyalty and online ratings.
Call forwarding
Automate the routing of calls to the correct departments (reception, special services, etc.) based on the customer's request.
Call forwarding
Automate the routing of calls to the correct departments (reception, special services, etc.) based on the customer's request.
Between booking requests, email inquiries, WhatsApp messages, and phone calls, managing was becoming a challenge. Since we automated our customer service, we can respond instantly across all channels – from live chat to WhatsApp – while maintaining the personal touch that makes our hotel unique.
Victor Tiboul
Boutet Bastille Hotel Paris - MGallery Collection
Between booking requests, email inquiries, WhatsApp messages, and phone calls, managing was becoming a challenge. Since we automated our customer service, we can respond instantly across all channels – from live chat to WhatsApp – while maintaining the personal touch that makes our hotel unique.
Victor Tiboul
Boutet Bastille Hotel Paris - MGallery Collection
"Between booking requests, email inquiries, WhatsApp messages, and phone calls, management had become a challenge. Since we automated our customer reception, we can respond instantly across all channels – from live chat to WhatsApp – while maintaining the personal touch that sets our hotel apart."
Victor Tiboul
Boutet Bastille Hotel Paris - MGallery Collection
Victor Tiboul
Boutet Bastille Hotel Paris - MGallery Collection
Testimony
Concrete and measurable benefits from the first month
Concrete and measurable benefits from the first month
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CSAT on the rise
Immediate responses, reliable information, and assistance 24/7.
A seamless customer experience, without waiting and without friction.
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Automated requests
Your team frees itself from repetitive calls to focus on welcome, customer experience, and higher value-added tasks.
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More bookings
Total availability, even at night and on weekends: no requests lost. You maximize conversions on incoming requests.
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Reduced workload
AI handles simple requests and changes, reducing the pressure on the reception on a daily basis.
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More bookings
Total availability, even at night and on weekends: no requests lost. You maximize conversions on incoming requests.
-0%
-0%
Reduced workload
AI handles simple requests and changes, reducing the pressure on the reception on a daily basis.
Solutions to simplify your life
Our voice and text AI agents handle up to 80% of recurring interactions:
Our voice and text AI agents handle up to 80% of interactions
Create and configure custom agents
Set up custom agents
Create and configure custom agents
Creating workflows to automate tasks
Automate your repetitive tasks
Automate your repetitive tasks with workflows
Omni-channel control of your customer conversations
Omni-channel control of your conversations
Omni-channel control of your customer conversations
Intelligent ticketing management for your support teams
Smart ticketing for your support teams
Smart ticketing for your support teams
Integrations
Automated flows, without loss of control
Automated flows, without loss of control
Sairen integrates with your existing tools to automate reservation management and synchronize your data in real time.
Discover everything that Sairen can bring you
Discover everything that Sairen can bring you
Sairen integrates with your existing tools to automate reservation management and synchronize your data in real time.